Terms of service
Jānis Bunts, Tilžas parish, Pārupes 11, Balvu municipality LV-4572, Reg. No. 16018311007, hereinafter referred to as the online store – provides the content available on the website and provides goods/services in accordance with the Terms of Use set out below.
1. General provisions
If a consumer purchases goods/services through the website, then such a mutual agreement is considered a Distance Contract and is subject to the legal provisions of the Republic of Latvia that regulate distance contracts, including, but not limited to, the "Consumer Rights Protection Law" of the Republic of Latvia, the regulations of the Cabinet of Ministers of the Republic of Latvia "Regulations on Distance Contracts", etc.
2. Making a purchase
The prices and specifications of the products sold in the online store are indicated next to the products.
To place an order, add the desired products to the shopping cart. Fill in all the required fields and choose the most suitable delivery method. The total cost of the order with delivery is then displayed on the screen. Make payment for the purchase to complete the order.
3. Payment terms
The settlement currency on the website is euros. The purchase can be paid for by choosing the following payment methods provided by the payment platform makecommerce.lv, Maksekeskus AS:
- Latvian internet banking payments: Swedbank, SEB, Citadele and Luminor
- Visa/Mastercard card payments
NB! Using the online banking payment method, confirm the order and click on the “Return to merchant” button.
Personal data required for payment is transferred to the licensed payment institution Maksekeskus AS.
The contract comes into force upon successful payment to the online store's bank account. If for some reason it is impossible to fulfill the order, the Buyer will be informed of this and the amount paid will be refunded as soon as possible, but no later than 14 days after receiving the notification.
4. Delivery terms
The goods are delivered to the following countries: Latvia. The purchased goods are delivered using:www.swotzy.com delivery partners. All duties and taxes that must be paid to receive the shipment at the delivery destination must be borne by the Buyer. Delivery costs are displayed before the order is confirmed. The purchased goods are delivered to the address specified by the Buyer within 14 business days. In exceptional cases, we have the right to send the goods up to 45 calendar days, informing the customer about this.
5. Right of refund
In accordance with the laws and regulations of the Republic of Latvia and European Union directives, the buyer, when purchasing goods under a distance contract (in an online store), has the right to exercise the right of withdrawal within 14 days, except for the cases specified in these provisions.
Our online store sells cold-pressed hemp oil, which is a food product and is subject to specific restrictions on the exercise of the right of withdrawal.
The buyer has the right to refuse the goods within 14 calendar days from the date of receipt of the goods. This right applies only to natural persons and does not apply to legal entities.
The goods may only be used for the intended purpose during the right of withdrawal period, and the buyer is responsible for maintaining the quality and safety of the goods. If the product is used improperly, damaged, handled carelessly or its packaging is lost/significantly damaged, the seller has the right to reduce the amount to be refunded in accordance with the decrease in the value of the product.
According to Article 12, Part 6 of the Consumer Rights Protection Law, the right of withdrawal does not apply to:
- goods that are perishable or have a short shelf life, such as cold-pressed hemp oil, which must be stored under certain conditions (cool, dark, in the refrigerator);
- goods whose packaging has been opened, damaged or the product has been used after delivery, taking into account hygiene and safety considerations.
In such cases, the right of withdrawal does not apply, unless the product does not meet quality requirements.
If the Product:
- does not correspond to the order;
- is damaged (including expired or damaged packaging);
the buyer has the right to:
- request an exchange for a quality product;
- or receive a full/partial refund if an exchange is not possible.
In this case, the buyer must contact the online store within 14 days of receiving the product by e-mail jbn@inbox.lv and submit:
- proof of purchase (invoice or order number),
- evidence of the problem (e.g. a photo of the damage or expiration date
- The buyer must fill out the cancellation form (available here: [cancellation form])
After confirming the non-conformity, the procedure for return or exchange will be agreed.
- If the return is due to the seller's fault (quality problems, incorrect order), the return costs are covered by the online store
- If the product is returned based on the right of withdrawal, and the withdrawal is permissible according to law, the return costs are covered by the buyer.
The product must be sent to Tilžas parish, Pārupes 11, Balvu municipality, LV-4572 with a traceableand a safe delivery method.
- Contact us by email jbn@inbox.lv, indicating the order number and reason for return.
- Receive confirmation and instructions from the seller.
- Send the item to Tilžas parish, Pārupes 11, Balvu novads, LV-4572, if possible – in the unopened original packaging.
- Enclose proof of purchase.
The refund, if justified, will be made to the account specified by the buyer within 14 days after receipt and inspection of the item.
- The Seller has the right to withhold the refund until the goods are received or until the Buyer provides proof of sending the goods back.
- If the Buyer chooses a more expensive shipping method than the cheapest one offered by the online store, the seller will not cover the difference.
- The online store is not responsible for failure to fulfill obligations due to circumstances beyond its reasonable control.
- If the price of the product in the online store is indicated significantly lower than the market price due to an error, the seller has the right to cancel the order and request the return of the product.
6. Consumer rights for non-contractual
The online store is responsible for the non-conformity of the goods sold to the Buyer with the terms of the contract or defects that arose within 6 months after the date of delivery of the goods to the customer, or existed at the time of delivery, if such an assumption does not contradict the characteristics of the thing or defect. The Buyer must inform the Seller about the non-conformity of the goods immediately, within 2 months after its detection, i.e., submit a complaint. The Buyer can submit a complaint by contacting the online store by writing to jbn@inbox.lv.
The online store is not responsible for defects that arose after the goods were delivered to the Buyer. If the purchased goods have defects for which the Seller is responsible, the Buyer has the right to request the elimination of the defects of the goods or exchange for new goods free of charge.
If it is not possible to repair or replace the goods, the Seller returns to the Buyer all payments provided for in the Distance Agreement. The seller shall provide a written response to the consumer's complaint within 15 days.
7. Processing of the buyer's personal data
The online store processes only the personal data that the buyer has entered when ordering the goods, such as name, surname, e-mail, etc.
The online store transfers personal data to the transport service provider(s) to ensure the delivery of the goods.
If you have explicitly agreed to receive our marketing communications, including newsletters, we may occasionally contact you by sending information about our services and the latest offers. For this purpose, we may process your e-mail address that you provided when signing up for marketing communications. The Buyer has the opportunity to opt out of marketing communications by notifying us by writing to jbn@inbox.lv.
8. Dispute Resolution Procedure
In matters not covered by these terms and conditions, the Buyer and the Seller undertake to comply with the laws and regulations in force in the Republic of Latvia.
The Parties shall resolve all disputes arising between the Seller and the Buyer through mutual negotiations or correspondence. If the dispute cannot be resolved through negotiations or correspondence, the Parties shall resolve the dispute in the court of the Republic of Latvia, in accordance with the laws and regulations of the Republic of Latvia. Disputes between the Buyer (consumer) and the Seller may be referred for resolution to the Consumer Rights Protection Center or the Court of the Republic of Latvia.
The Buyer also has the right to apply to the dispute resolution institutions of the European Union.