Bezmaksas piegāde no 35 EUR

Refund policy

Jānis Bunts, Tilžas parish, Pārupes 11, Balvu municipality LV-4572, Reg. No. 16018311007, hereinafter referred to as the online store – provides the Return of goods and right of withdrawal available on the website in accordance with the terms and conditions set out below.

 

1. General provisions

In accordance with the laws and regulations of the Republic of Latvia and European Union directives, the buyer, when purchasing goods under a distance contract (in an online store), has the right to exercise the right of withdrawal within 14 days, except for the cases specified in these provisions.
Our online store sells cold-pressed hemp oil, which is a food product and is subject to specific restrictions on the exercise of the right of withdrawal.

 

2. Right of withdrawal

The buyer has the right to refuse the goods within 14 calendar days from the date of receipt of the goods. This right applies only to natural persons and does not apply to legal entities.

The goods may only be used for the intended purpose during the right of withdrawal period, and the buyer is responsible for maintaining the quality and safety of the goods. If the product is used improperly, damaged, handled carelessly or its packaging is lost/significantly damaged, the seller has the right to reduce the amount to be refunded in accordance with the decrease in the value of the product.

 

3. Exceptions to the right of withdrawal

According to Article 12, Part 6 of the Consumer Rights Protection Law, the right of withdrawal does not apply to:

  • goods that are perishable or have a short shelf life, such as cold-pressed hemp oil, which must be stored under certain conditions (cool, dark, in the refrigerator);
  • goods whose packaging has been opened, damaged or the product has been used after delivery, taking into account hygiene and safety considerations.

In such cases, the right of withdrawal does not apply, unless the product does not meet quality requirements.

 

4. Return of goods in case of quality problems

If the Product:

  • does not correspond to the order;
  • is damaged (including expired or damaged packaging);

the buyer has the right to:

  • request an exchange for a quality product;
  • or receive a full/partial refund if an exchange is not possible.

In this case, the buyer must contact the online store within 14 days of receiving the product by e-mail jbn@inbox.lv and submit:

  • proof of purchase (invoice or order number),
  • evidence of the problem (e.g. a photo of the damage or expiration date
  • The buyer must fill out the cancellation form (available here: [cancellation form])

After confirming the non-conformity, the procedure for return or exchange will be agreed.

 

5. Returns costs

  • If the return is due to the seller's fault (quality problems, incorrect order), the return costs are covered by the online store
  • If the product is returned based on the right of withdrawal, and the withdrawal is permissible according to law, the return costs are covered by the buyer.

The product must be sent to Tilžas parish, Pārupes 11, Balvu municipality, LV-4572 with a traceableand a safe delivery method.

 

6. Return procedure

  1. Contact us by email jbn@inbox.lv, indicating the order number and reason for return.
  2. Receive confirmation and instructions from the seller.
  3. Send the item to Tilžas parish, Pārupes 11, Balvu novads, LV-4572, if possible – in the unopened original packaging.
  4. Enclose proof of purchase.

The refund, if justified, will be made to the account specified by the buyer within 14 days after receipt and inspection of the item.

 

7. Seller's rights and responsibilities

    • The Seller has the right to withhold the refund until the goods are received or until the Buyer provides proof of sending the goods back.
    • If the Buyer chooses a more expensive shipping method than the cheapest one offered by the online store, the seller will not cover the difference.
    • The online store is not responsible for failure to fulfill obligations due to circumstances beyond its reasonable control.
    • If the price of the product in the online store is indicated significantly lower than the market price due to an error, the seller has the right to cancel the order and request the return of the product.

8. Recommendations for buyers

    • Please carefully read the product description and storage conditions before purchasing.
    • If the product is stored improperly, the seller is not responsible for any deterioration in quality.
    • In case of questions or uncertainties, please contact us by e-mail jbn@inbox.lv.

9. Regulatory references

This return policy has been developed in accordance with:

Consumer Rights Protection Law of the Republic of Latvia;

Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.